It is our goal to get you your orders as quickly as we can. Orders are processed in 1 business day and are usually shipped same day or next day. Generally our manufacturers do ship the same day order is received or following day. Items that Ship directly from the manufacturer may take longer depending on the manufacturer’s product availability and schedule of shipment. Some items are configured to the order and may take several extra days to complete. Orders that ship directly from the manufacturer may be shipped via a different shipping method than the method selected. Mixed manufacturer orders may ship separately from different locations and have separate tracking. Generally our manufacturers do ship the same day order is received or following day. If you selected expedited shipping and paid a premium for that service and we are unable to provide expedited shipping you will be refunded the difference in shipping costs.
The vast majority of all orders ship the same business day if ordered before noon PST, otherwise the next business day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We will sometimes change shipping method selected if it is determined to be a better choice for time or cost savings for you our customers.
We try and recycle shipping boxes whenever possible. As a part of this practice we will sometimes re-use boxes we have received our inventory in.
Returns Policy for Landscape Lighting Products
You may return most new, unopened items within 30 days of delivery for a full refund less shipping charges. Special order items may be charged a restocking fee in accordance to the manufacturers policies. Normal items will typically be refunded at full purchase price. We’ll will refund the shipping charges and also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). This does not apply to special order or sale items. Sale items may not be returnable unless defective or not as described.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 10 business days).
If you need to return an item, contact us. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.