It is our goal to get you your orders as quickly as we can. Orders are processed in 1 business day and are usually shipped same day or next day. Generally our manufacturers do ship the same day order is received or following day. Items that Ship directly from the manufacturer may take longer depending on the manufacturer’s product availability and schedule of shipment. Some items are configured to the order and may take several extra days to complete. Orders that ship directly from the manufacturer may be shipped via a different shipping method than the method selected. Mixed manufacturer orders may ship separately from different locations and have separate tracking. Generally our manufacturers do ship the same day order is received or the following day. If you selected expedited shipping and paid a premium for that service and we are unable to provide expedited shipping you will be refunded the difference in shipping costs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
The vast majority of all orders ship the same business day if ordered before noon PST, otherwise the next business day.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When shipping items to Canada: We will calculate and charge for the base shipping costs only. Customer is responsible for any duties and taxes due based on the value of the items purchased.
All freight & duty charges on international orders are the responsibility of the customer.
You can also have us ship to a freight forwarder of your choosing.
We will sometimes change shipping method selected if it is determined to be a better choice for time or cost savings for you our customers.
We try and recycle shipping boxes whenever possible. As a part of this practice we will sometimes re-use boxes we have received our inventory in.
Returns Policy for Landscape Lighting Products
You may return most new, unopened items within 30 days of delivery for a full refund* less shipping charges. Special order items may be charged a restocking fee in accordance to the manufacturers policies. Normal items will typically be refunded at full purchase price. If the return is a result of our error (you received an incorrect or defective item, etc.). We will also refund the shipping charges and also pay the return shipping costs. This does not apply to blowout sale items. All blowout sale items are not returnable unless defective or not as described.
*Effective 06/01/2018 Best Quality Lighting charges a 20% restocking fee on all non defective returns.
Focus Industries charges a 10% restocking fee on standard items and 30% on custom configured products.
Custom Items are generally non returnable from most manufacturers. Please check with us prior to ordering.
Bistro String Lights, Rope Lights and items cut to custom lengths are not returnable unless defective.
We have to pass this cost along to our customers. To help offset this cost to you you may contact us and we will provide a discount on your next order.
Customer damaged items and items returned in an unsellable condition if accepted for return will be subject to a damage fee of 50% of the original purchase price.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 10 business days).
If you need to return an item, contact us via phone or send an email to email@example.com. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please include a copy of your original invoice with returns to insure proper credit is refunded by your original payment method.
- Please note that shipping fees are non-refundable. On orders that received free shipping, a minimum fee of $13.95 on orders under $100 and $19.95 on orders over $100 will be deducted from the return. Freight orders and Large or multi box orders will be charged actual shipping costs.
- The customer is responsible for all shipping costs related to returning an item unless item was received defective or different from ordered item.
- For your protection, we recommend you use a delivery service that provides tracking capabilities.
- To qualify for a refund, all items must be returned in their original saleable condition; including the original packaging, documentation, and accessories
If you need to return an item, contact us. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.